"The ultimate guide to understanding the
Key Performance Indicators of your business"

Foreword written by Professor Garel Rhys OBE

ISBN: 0954025903

At last…The KPI Book by Jeff Smith is here. Now all of the Key Performance Indicators (KPI) for the Motor Industry have been brought together in one place for the very first time in a hardback publication.

The five major areas of your dealership are covered including all the KPI for Sales, Service, Parts, Bodyshop and even General Management making it the essential tool for everyone who has the responsibility to make more profit for your company.

The KPI Book explains each KPI to you in a way that is extremely easy to understand, even if you have never been exposed to Key Performance Indicators before.

This has been achieved by ensuring that each Key Performance Indicator is written in jargon-busting plain English which is condensed to a single page together with its industry benchmark; it couldn't be easier! It really is the ultimate guide to understanding the key performance indicators of your business.

Question: Do you know, and more importantly, do all of your managers know the Trade Secrets about making more profit in every department and which KPI to study?

Do they know how to improve their current departmental performance and which KPI are responsible?

Most managers learn by their own experience, which can take years, that's why The KPI Book by Jeff Smith is an essential tool for revealing all the trade secrets about how to make more profit and keep it in your dealership.

"When you only have time for answers…
The KPI Book is the perfect management tool"

When Professor Garel Rhys OBE saw The KPI Book for himself, his first words were…

"This book is absolutely invaluable to everyone within the Motor Industry."

Professor Rhys was delighted to write the Foreword for the book
and here's an extract of what he has to say:

	"The "goodies" to be found in this volume should stimulate excitement; the excitement that follows really understanding important concepts and seeing their relevance and importance. It does not hesitate to tackle issues head on and the result is a straightforward way of illuminating complex issues with a focussed and clear light."
Professor Garel Rhys OBE Director of the Centre of Automotive Industry Research Cardiff University Business School.

You don't have to study; you get the knowledge you need. Fast!

The KPI Book gives you the information you want, in the way that you want it. Absolute clarity for your complete understanding in less than 2 minutes. Every page gets straight to the point by informing you of what each KPI is used for together with a working example so that you can get the very best results out of your business.

There are thousands of Line Managers and Dealer Principals from all over the world have e-mailed, telephoned or written to us to say how much they value The KPI Book. Take a sneak preview for yourself and make up your own mind.

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The KPI Book comes to you with a 100%
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Understanding your dealership has never been so easy!

Now, you and your team have a central point of reference to put you on the fast track to understanding your own business performance and Daily Operating Controls. The KPI Book measures 13.5 cm x 20.5 cm and is designed to fit snugly into your briefcase so that you can keep it to hand making sure that you exploit every profit opportunity that comes your way.

There are more than 200 Key Performance Indicators currently in use within the motor industry today, and to maximise every opportunity and to make more profit, you are expected to know them all. It's unlikely that you will remember all of them, and that's why this book is so valuable to have at your side.

If any of your managers do not fully understand all their departmental information, what chance do you think they have of making the right decisions for your business and to make more profit?

The key to success is measuring the effects of your actions and responding to them quickly so that you can boost your profits further rather than taking the risk of hoping that everything is OK at the end of the month.

As a manager of a dealership or a department you have to know what is working and what is not working to maximise your opportunities and the best way of achieving this is to measure your efforts with reliable Key Performance Indicators.

The top performers within the Automotive Industry are constantly measuring KPI but the main problem is knowing which KPI are the most important for influencing profitability? Unless you are working with KPI everyday, the task of understanding everything about them is daunting; there are just too many of them, and frankly, it can get very confusing!

Which KPI are the most useful in each department?
Which KPI should I have in my D.O.C's?
Which KPI tell me the most about my General Management?
Which KPI are essential to monitor?
Which KPI are unnecessary?
Which KPI help me to make more profit in every department?

e KPI Book comes to you with a 100% Money Bac

Well, confirmation that The KPI Book really is the ultimate guide to understanding the Key Performance Indicators from Professor Garel Rhys is high praise indeed, but to be absolutely certain, we took the book to many other people to gain different perspectives. Here's what other buyers of The KPI Book have to say:

"The KPI Book will, I believe, soon become the most important addition to any manager wishing to understand the key levers for the business and how to affect change through their activities."

Andy Goss
Managing Director - Porsche Cars GB

"This book cuts through the haze which often surrounds financial matters. I urge you to read it and focus on realising your profit potential."

Jim O'Donnell
Managing Director BMW (GB) Limitedk Guarantee

"The KPI Book is the cornerstone of all of our Management Development Programmes and we have now established a common language from Director/Dealer Principal level to management and supervisory levels. Now, for the first time, there is agreement in terms of what should be measured, how it should be measured and most importantly, why it should be measured. As a Training Manager for a number of truck manufacturers over many years, I can think of no other publication that I would recommend as strongly as The KPI Book. I urge you to read it and focus on making more profit in all areas of your business."

Brian Burns
Training Manager - Renault Trucks UK Ltd

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"The KPI Book is my working companion. When my Brand Director saw the book he immediately ordered another 14 copies so now all of our managers have a copy. I believe that The KPI Book is an absolute must to understand and operate a dealership profitably"

Lel Neave.
Dealer Principal. Camden Motor Group

"It could be described as just another little blue book, but it becomes a large blue encyclopaedia when you get your arms around its contents. Keep it at your fingertips, it's really useful and it's just the right size for your desktop. You'll be amazed how often you refer to it and how much it can improve your profitability."

Roger Waddell. Director
Dumpton Park Garages, Broadstairs, Kent.

Order your copy of The KPI Book by Jeff Smith
The KPI Book is produced in hardback to the very highest standards and it's exactly the right size to fit in your briefcase so you can have it to hand whenever you need it.

It probably costs less than you charge for 1 hour of labour so it's incredible value with at total price of just £47 and includes postage and packing in mainland UK. (An additional cost of £8 is added for high priority Air Mail if your are outside of mainland UK)

If you are outside of mainland UK, we deliver by Air Mail (High Priority). Your book(s) will be delivered to you within 3 to 5 working days and carries an additional Air Mail cost of £8.

Alternatively, you can send a cheque (in Sterling) made payable to Insight at the address below:

Insight Training & Development Ltd
Publications Department (W)
P O Box 1234
Stourbridge
England
DY8 2GE

(If you would like your book personally signed by Jeff Smith, please include your request with your order.)

Alternatively you can order The KPI Book by Jeff Smith by telephone during normal office hours on: 0044 (0)1384 371432

If you prefer to e-mail us with your questions please contact SharonSmith @ AskInsight.com (no spaces)

100% Money Back Guarantee
We want you to be absolutely delighted with your purchase, so if you decide that The KPI Book by Jeff Smith is not what you expected, all that you have to do is send it back to us in its original condition within 28 days of purchase and we will give you a full 100% Refund; we don't even deduct the postage. Now you can order The KPI Book with complete peace of mind.

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