At
last…The KPI Book by Jeff Smith is here. Now all
of the Key Performance Indicators (KPI) for the Motor Industry
have been brought together in one place for the very first
time in a hardback publication.
The
five major areas of your dealership are covered including
all the KPI for Sales, Service, Parts, Bodyshop and even
General Management making it the essential tool for
everyone who has the responsibility to make more profit
for your company.
The KPI Book
explains each KPI to you in a way that is extremely easy
to understand, even if you have never been exposed to Key
Performance Indicators before.
This has been achieved by ensuring that each Key Performance
Indicator is written in jargon-busting plain English which
is condensed to a single page together with its industry
benchmark.
It
couldn't be easier! It really is the ultimate guide
to understanding the key performance indicators of your
business.
Question:
Do you know, and more importantly, do all of your managers
know the Trade Secrets about making more profit in
every department and which KPI to study?
Do they know how to improve their current departmental performance
and which KPI are responsible?
Most managers learn by their own experience, which can take
years, that's why The KPI Book by Jeff Smith is an essential
tool for revealing all the trade secrets about how to make
more profit and keep it in your dealership.
"When
you only have time for answers…
The KPI Book is the perfect management tool"
When
Professor Garel Rhys CBE saw The KPI Book for himself, his
first words were…
"This
book is absolutely invaluable to everyone within the Motor
Industry."
Professor
Rhys was delighted to write the Foreword for the book
and here's an extract of what he has to say:
"The
"goodies" to be found in this volume should
stimulate excitement; the excitement that follows really
understanding important concepts and seeing their relevance
and importance. It does not hesitate to tackle issues
head on and the result is a straightforward way of illuminating
complex issues with a focussed and clear light."
Professor
Garel Rhys CBE
Director of the Centre of Automotive Industry Research
Cardiff University Business School.
You
don't have to study; you get the knowledge you need. Fast!
The KPI Book
gives you the information you want, in the way that you
want it. Absolute clarity for your complete understanding
in less than 2 minutes. Every page gets straight to the
point by informing you of what each KPI is used for together
with a working example so that you can get the very best
results out of your business.
There are
thousands of Line Managers and Dealer Principals from all
over the world have e-mailed, telephoned or written to us
to say how much they value The KPI Book. Take a sneak preview
for yourself and make up your own mind.
Understanding
your business has never been so easy!
Now,
you and your team have a central point of reference to put
you on the fast track to understanding your own business
performance and Daily Operating Controls.
There
are more than 200 Key Performance Indicators currently
in use within the motor industry today, and to maximise
every opportunity and to make more profit, you are expected
to know them all. It's unlikely that you will remember all
of them, and that's why this book is so valuable to have
at your side.
If any of
your managers do not fully understand all their departmental
information, what chance do you think they have of making
the right decisions for your business and to make more profit?
The
key to success is measuring the effects of your
actions and responding to them quickly so that you can boost
your profits further rather than taking the risk of hoping
that everything is OK at the end of the month.
As a manager
of a business or a department you have to know what is working
and what is not working to maximise your opportunities and
the best way of achieving this is to measure your efforts
with reliable Key Performance Indicators.
The top
performers within the Automotive Industry are constantly
measuring KPI but the main problem is knowing which KPI
are the most important for influencing profitability?
Unless you
are working with KPI everyday, the task of understanding
everything about them is daunting; there are just too many
of them, and frankly, it can get very confusing!
Which KPI
are the most useful in each department?
Which KPI should I have in my D.O.C's?
Which KPI tell me the most about my General Management?
Which KPI are essential to monitor?
Which KPI are unnecessary?
Which KPI help me to make more profit in every department?
Well, confirmation
that The KPI Book really is the ultimate guide to understanding
the Key Performance Indicators from Professor Garel Rhys
is high praise indeed, but to be absolutely certain, we
took the book to many other people to gain different perspectives.
Here's what other buyers of The KPI Book have to say:
ooOOoo
"When
KPI's were first introduced, they were clouded in mystery
as there were so many varied interpretations of the data.
In principle they are very simple measurements, but how
you interpret them and use the data is what makes the difference.
"The KPI Book" provides a key to unlock the power
of the KPI in a consistent and tangible manner. It will
benefit everybody who reads it, not only in their businesses
but also in their careers."
Julian
Hardy
General Manager - Aston Martin, China
"The
KPI Book will, I believe, soon become the most important
addition to any manager wishing to understand the key levers
for the business and how to affect change through their
activities."
Andy Goss
Managing Director - Porsche Cars GB
"This
book cuts through the haze which often surrounds financial
matters. I urge you to read it and focus on realising your
profit potential."
Jim O'Donnell
Managing Director BMW (GB) Limitedk
Guarantee
"The
KPI Book is the cornerstone of all of our Management Development
Programmes and we have now established a common language
from Director/Dealer Principal level to management and supervisory
levels. Now, for the first time, there is agreement in terms
of what should be measured, how it should be measured and
most importantly, why it should be measured. As a
Training Manager for a number of truck manufacturers over
many years, I can think of no other publication that I would
recommend as strongly as The KPI Book. I urge you to read
it and focus on making more profit in all areas of your
business."
Brian
Burns
Training Manager - Renault Trucks UK Ltd
"The
KPI Book is my working companion. When my Brand Director
saw the book he immediately ordered another 14 copies so
now all of our managers have a copy. I believe that The
KPI Book is an absolute must to understand and operate a
dealership profitably"
Lel Neave.
Dealer Principal. Camden Motor Group
"It
could be described as just another little blue book, but
it becomes a large blue encyclopedia when you get your arms
around its contents. Keep it at your fingertips, it's really
useful and it's just the right size for your desktop. You'll
be amazed how often you refer to it and how much it can
improve your profitability."
Roger
Waddell. Director
Dumpton Park Garages, Broadstairs, Kent.
“I‘m
a senior learning and development consultant delivering
a programme of business skills training to middle and senior
managers in the retail network of a large prestigious German
brand.
One of the key resources
I use (and promote) on this particular course is Jeff Smith’s
‘The KPI Book’. It’s the single most popular
element of the course, for Parts, Sales and Service managers
alike!
The book simultaneously stimulates
and taps into a massive latent desire in this industry –
to be in control. I can safely say, this book has become
the delegates ‘bible’.
Roy Carson
Senior Learning & Development Consultant
Order
your copy of The KPI Book by Jeff Smith The KPI Book is produced in hardback to the very highest
standards and it's exactly the right size to fit in your
briefcase so you can have it to hand whenever you need it.
It probably
costs less than you charge for 1 hour of labour so it's
incredible value with at total price of just £47
and includes postage and packing in mainland UK.
An additional
cost of £8 is added for Air Mail if your are outside
of mainland UK.
Do you prefer a guaranteed delivery service?
If
you require your books to be delivered by courier, please
send an email to Sharon
Smith with your request and we'll obtain a quotation.
If you accept, we'll arrange a payment request
and sort everything for you.
Regretably,
delivery to some countries such as Israel, South Africa
and the UAE may be courier only, we will advise you of any
postal restrictions upon receipt of your order, or you can
ask us for advice by email before placing your order.
For standard delivery without Courier charges, you can use
the buttons below
to pay using either PayPal or Google Checkout
£47 per copy including standard delivery to mainland
UK
£47 per copy plus £8 Airmail for delivery outside
of mainland UK
Alternatively,
you can request a pro forma invoice and pay by bank transfer
by sending an email to sharonsmith@askinsight.com
If
you have any further questions, you can email sharonsmith@askinsight.com
or write in to the office at the address below:
Insight
Training & Development Ltd
Publications Department (W)
P O Box 1234
Stourbridge
England
DY8 2GE
(If
you would like your book personally signed by Jeff Smith,
please include your request with your order.)
Alternatively
you can order by telephone during normal office hours on:
(+44) 01384 371432
If
you prefer to e-mail us with your request then contact SharonSmith@AskInsight.com
If
you require your books to be delivered by courier, please
send an email to 
Alternatively
you can order by telephone during normal office hours on:
(+44) 01384 371432 
If
you prefer to e-mail us with your request then contact SharonSmith@AskInsight.com
