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KPI Challenge of the month written by Jeff Smith

March 2010

A Service Department has 6 Technicians who have attended 1,170 hours. Their Productivity is measured at 105% with Utilisation reported at 90%. The overall charge out rate is £40 per hour and the total recovery rate is £34.61. How much discount has been given during this period?

 

1) £5,675.67

2) £7,006.95
3) £4,914.00
4) £6,621.61

5) £5,959.44



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