How do you
foster customer satisfaction?
to be published in Q2, 2017
The ultimate guide to
obtaining more customers,
gaining more sales and making more profit
The KPI Book, Second Edition
now available for immediate shipping
me more about this book
of Monday 9 June 2014, The KPI Book First Edition
is officially obsolete, outdated and unsupported.
You can no
longer pay attention to the benchmarks and baselines
in the first edition because most of them have changed
due to the changes in the economic climate. All benchmarks
in the second edition have been revisited and revised
to reflect a truly global perspective. In addition,
there's also a complete suite of brand new KPI and business
concepts for maximising your profitability.
edition was first published on 16 April 2001 and has
sold in excess of 50,000 copies. However, the last book
was sold in November 2013 and it's now out of print
and no longer available. Jeff Smith is always available
to answer any questions you have regarding key performance
indicators, but I'm afraid he can no longer assist you
with the information contained within the First Edition.