Jeff Smith, KPI challenge of the month
Free KPI Challenge of The Month
Jeff Smith Author of The KPI Book Books by Jeff Smith Jeff Smith speaks at conferences. KPI and Dealer Profitability Free KPI Profit Builder written by Jeff Smith Contact Jeff Smith and Insight Training & Development Ltd

Challenge Of The Month
There's a new Challenge here every month

Jeff Smith's KPI Challenge of the month

November 2016

How do you foster customer satisfaction?


1) Create special events

2) Conduct focus groups to understand the customer needs

3) Provide special discounted rates for loyal customers
4) Build relationships with your customers

5) Deliver products and services that meet or surpass customer expectations.


Due to be published in Q2, 2017

The ultimate guide to obtaining more customers,
gaining more sales and making more profit


The The KPI Book, Second Edition
is now available for immediate shipping

Tell me more about this book

The KPI Book Second Edition



As of Monday 9 June 2014, The KPI Book First Edition
is officially obsolete, outdated and unsupported.

You can no longer pay attention to the benchmarks and baselines in the first edition because most of them have changed due to the changes in the economic climate. All benchmarks in the second edition have been revisited and revised to reflect a truly global perspective. In addition, there's also a complete suite of brand new KPI and business concepts for maximising your profitability.

The first edition was first published on 16 April 2001 and has sold in excess of 50,000 copies. However, the last book was sold in November 2013 and it's now out of print and no longer available. Jeff Smith is always available to answer any questions you have regarding key performance indicators, but I'm afraid he can no longer assist you with the information contained within the First Edition.


When you want to know
how to make more profit and keep it...

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