Jeff Smith, KPI challenge of the month
Free KPI Challenge of The Month
Jeff Smith Author of The KPI Book Books by Jeff Smith Jeff Smith speaks at conferences. KPI and Dealer Profitability Free KPI Profit Builder written by Jeff Smith Contact Jeff Smith and Insight Training & Development Ltd

Challenge Of The Month
There's a new Challenge here every month

Jeff Smith's KPI Challenge of the month

June 2017

What is classified as Hours Allowed in the Service Department?


1) Hours that are available to sell

2) The allowance for a Technician’s holiday, sickness and training

3) Hours paid to the Technician to complete the work
4) Hours allocated to a Technician to complete a job

5) Total Technicians hours including holiday, sickness and training.


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The ultimate guide to winning more customers,
increasing sales and making more profit


The The KPI Book, Second Edition
is now available for immediate shipping

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The KPI Book Second Edition



As of Monday 9 June 2014, The KPI Book First Edition
is officially obsolete, outdated and unsupported.

You can no longer pay attention to the benchmarks and baselines in the first edition because most of them have changed due to the changes in the economic climate. All benchmarks in the second edition have been revisited and revised to reflect a truly global perspective. In addition, there's also a complete suite of brand new KPI and business concepts for maximising your profitability.

The first edition was first published on 16 April 2001 and has sold in excess of 50,000 copies. However, the last book was sold in November 2013 and it's now out of print and no longer available. Jeff Smith is always available to answer any questions you have regarding key performance indicators, but I'm afraid he can no longer assist you with the information contained within the First Edition.


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